Feedback and Testimonials About Palm Pools & Spas

High quality pools at an affordable price

I would like to thank the boys at Palm Pools and Spas for their help with my pool. Straight taking, no nonsense people to deal with. Their price is not the cheapest but they certainly give you value for money in quality and service. If you want a cheap pool and the problems that go with it go elsewhere. However if you want a high quality pools at an affordable price they are the people to see.

David Cassaniti

Loving our Pool

Dear Red, We cannot thank you enough for your efforts in getting our pool done so well and so quickly.

You clearly listened to our concerns and requests and fulfilled them in a fast and professional manner.

Quality and time were the two priorities in our case and you managed to help us out not only getting the engineer’s drawings quickly but also help us get our plans stamped fast so we could get our Construction Certificate in a week.

We cannot thank you enough for that.

Furthermore, you accommodated all restrictions for delivery and working hours for our site. It was a pleasure dealing with you Red and also a pleasure working with David on site.

We hope we continue to have a professional and trusty relationship with you both throughout the completion of our pool. We would surely recommend Palm Pools & Spas and look forward to building many more with you on our future developments.

Thank you again for all your hard work. We have no doubt that our pool will look fantastic.


Daniela & Rob Brown Fairlight - NSW

Most popular pool

The family are definitely enjoying the pool and I’m happy with pebble finish. My pool is the most popular pool in the neighbour as it’s the biggest. 

I would recommend palm pools and spas, of which I have already done so. 

Angelica Cartner, Ingleburn NSW

Love our pool

We love our pool it is great. Got lots of use last summer, relaxing oasis. It looks good with the Travertine selected in French pattern and glass fencing. Colour of pool inside is also nice.

Henrietta

Record property sale price

The pool was installed however I no longer live at the property. 

Red and the team are nice people. Very happy with the end product. I managed to get a record property sale price for the house and the street overall which was a great outcome, post having the pool installed. 

I've since spoken with RED and we're considering putting another pool into our new property. 

Red does know, there were photos of the pool and I am happy for the pics to use them.

So Happy we've referred 4 of our close friends

Really happy with the end result. We got 4 great months of use of the pool, during the summer, which was great – we made great use of the pool during this time. We had lots of family and friends enjoying the pool as well. We've since moved and yes, we'll be building another pool with Palm Pools and Spas. 

Everyone was nice to deal with in the office. 

I would recommend Palm Pools and Spas, and have done so to 4 people. 
Ben Smith

So happy, even though the rain tried to stop us, we still got the job done

The pool has been a pleasure to have and of great benefit to ourselves and our children. My wife and I have always been swimmers and I grew up with a pool in the back yard. Being able to come home on a hot summers day (and much or Autumn this year given the recent weather) and jump into the pool is a little luxury that we have really enjoyed immensely. Our girls have all learnt to swim from before their first birthday but having a pool in the back yard has brought their swimming technique and proficiency along dramatically. In addition it has given them increased confidence in the water and they have also developed a health respect for safety around water. It is also nice to be able to offer a swim to family, friends, neighbours and visitors. As when I was young and my parents put in a pool our new pool has really helped to make our home a great place to entertain. 

We were impressed and appreciative of the professionalism and the personal touch offered by the Palm Pools team from the initial sales consultation, throughout constructions and leading through to the final handover. Whilst I am not a tradesman myself I still have relatively high expectations regarding the behaviour and quality of work performed by those I commission to complete a project. On the whole we were very impressed by the communication and professionalism of Palm Pools and Spas and were likewise impressed with the standard of the work performed (i.e. the product produced). On the rare occasion that one of contractors employed did not work to exacting standards (e.g. did not arrive on planned date OR did not leave the site in a reasonable state) Denis (our site manager) worked very quickly and efficiently to keep us informed and rectify the situation. In particular we were impressed with the overall design of the pool including adjustments to include an integrated retaining wall for the adjoining garden, ease and efficiency with council clearance, the dig (performed under extremely trying conditions), and the Tiling/Coping. 

We would also comment that we were thankful and impressed by the personal touch and flexibility of Palm Pools during the build. Any changes we requested during the build were met with a can do attitude and an explanation of the implications of these changes plus a reasonable and transparent variation was generally made available to us in a timely fashion. 

We should preface this answer by stating that digging of our pool could not have been done under more difficult conditions and circumstances. We were lucky to have an adjoining neighbour who let us use their yard as access for the dig as they were putting in a Pool around the same time and hence did not mind a bit of a mess. Red worked hard to make sure we got our dig underway and completed before the neighbours project began. 

Then the day our dig began looked like a perfect day. Then after lunchtime the heavens opened and it rained for almost 3 days straight. This was of course a stressful time but the team kept us informed and ensured the dig and removal of the dirt was performed as quickly as possible. Overall the team ensured the damage to the yard was as limited as possible. In addition once the dig was complete the members of the Palm Team came to site to ensure the yard was tidied and returned to a very respectable sight. As a result our children still had a place to safely play outside the fence which well protected them from the area of the excavation. 

It is also worth mentioning our neighbours. Unfortunately due to the rain and terrain a small amount of excavated material was unable to removed from the neighbours yard and their yard was left in worse condition than originally predicted. This was readily acknowledged by Denis and Palm originally offered to come in an tidy the yard as much as possible as soon as the weather and terrain allowed but our neighbour refused this. Therefore a reasonable adjustment to our digging costs was able to be agreed upon so that we could reimburse the neighbours for the cost of removing the additional materials when they performed their excavation. 

Having already gone through a house knockdown and rebuild we are well aware any building project has it’s ups and downs. Nothing ever goes exactly to plan and you cannot control everything (especially the weather). On reflecting the most important thing is to have open and regular communication between both parties and we were happy that this occurred during the project. The personal touch guaranteed by Red during the sales pitch really was there throughout the project and we could not be happier with the finished project. 

If you'd like to call and discuss your feedback over the phone, I am available at any time. 

We would be more than happy to discuss or expand on any of the above at your convenience. 
Kind Regards, Ian & Janina Starkey

My Rescue!

...After speaking with many different builders - of which many did not want to take on the project that was half completed, or others would have taken many additional months to complete. Thankfully, Red at Palm Pools and Spas came to my rescue. When I began to engage with him late last October, Red promised me that he would complete my pool in time for Christmas. Red was true to his word and I have been enjoying my pool ever since....

The family are enjoying the pool!

The family are enjoying the pool, during the warmer weather there are family gatherings which is great. 
Joanne Holmes, Erskine Park

The tradesmen were always courteous

We have just had out Palm pool going on 1 year now. Really happy dealing with the Family that run it and the trades that they had come in.The tradesmen were always courteous and looked after our back yard, they took care to do what they could to look after our surrounds. Only delay we had really was caused by another customer who said they'd connected roof plumbing (they built the pool in sand ) so Palm formed up only to find with the big (torrential week of rain )rain the customer had indeed installed guttering and downpipes .... just not connected it to the sewer and that cause the sand to collapse and require the formwork to be redone. This put us back a month or so on completion but I had one of the sons at my place Christmas eve ensuring we had the pool going Christmas day. Pretty good service there J

We did our own landscaping. Pool and tiling done by Palm.

Thanks
Nigel

They were good to deal with

The pool was installed late last year. We are happy with the pool and the family are enjoying it very much! We were building a granny flat at the same time so the pool took some time to finish. We had to excavate 1st then we built the granny flat. This decision was made to ensure there’d be no issues with accessing to the property. 

Yeah, I would recommend Palm Pools and Spas they were good to deal with. I’m happy with the end result.
Lisa Hopper,Baulkham Hills

Very happy with the end product

Red and the team are nice people. Very happy with the end product. I managed to get a record property sale price for the house and the street overall which was a great outcome, post having the pool installed. 
Matthew Finch, Kellyville Ridge

A 'Real' Pool Builder That Keeps His Word!

My husband Shaffi and I are impressed with Palm Pools & Spas work. Choosing Palm Pools & Spas was the best decision for our home and Red is very approachable. Thanks so much for your help.
Shaffi and Sini (North Epping)

Exceeded our Expectations

From the moment my husband and I met with Red we knew we would look no further than Palm Pools and Spas. Red goes out of his way to provide an honest, genuine and professional service which is not only obvious from day one but all the way through the pool build.

A very special thanks has to also go to our supervisor Graham who along with Red went above and beyond to make the whole process as seamless as possible. Graham was such a pleasure to deal with and nothing was ever too much trouble.

Palm Pools and Spas has certainly exceeded our expectations and we would like to express our thanks to Red, Graham and the entire team for their tremendous hard work, attention to detail and professionalism. We have already recommended Palm Pools and Spas and we will continue to do so in the future. Palm Pools and Spas should be very proud of the high standards they have set.
The Park Family. September 2014

Thank You Palm Pools & Spas For The Amazing Pool You Built Us

Red and Dave have done a fabulous job with my swimming pool. Everything was taken care of with a minimum of fuss. We were surprised with their attention to detail.

Ruth (Epping)

A Pool Builder That Works On Your Timeline!

Everybody from Palm Pools & Spas that entered the site, did so on a professional level. I didn't know this existed within the trade industry! The team from Palm Pools worked on weekends to meet my deadline! Completely un-expected! And the professional service is amazing.

If there was every a problem with access or weather, Palm Pools & Spas fixed it quickly and efficiently.

Craig (Cambridge Park)

Swimming Pool Shell In 4 Days

We can't believe it took only 4 days! Outstanding! Palm Pools & Spas installed our concrete shell in our family home in 4 days! We were able to plan our landscaping and decking over the Christmas break. Dave and the team worked tirelessly on the Swimming pool. All the tradesmen were professional and friendly. We highly recommend them.

Wayne and Lea (Kellyville)

Being a Builder you Know What to Look For

My husband John is a builder and he was very much impressed with the workmanship from Palm Pools & Spas. Dave the supervisor got on very well with John and the pool was built exactly to plan.

John and Rita (Berkshire Park)

Pool Plans Organised While in the 'Settlement' Period

During the settlement period we met Palm Pools & Spas and Red helped organise the appropriate paperwork so we could start as soon as possible. We ended up settling at 2:30pm in the afternoon, and the very next morning the Palm Pools & Spas team was there to start development.

Lyndon and Hazel (St Ives)

A Personalised Experience

Dear Red
Thank you for making our pool building experience a pleasant one. After hearing many horror stories of things that could/would go wrong, we were pleasantly surprised to have a personalised experience with you.

We enjoyed scoping the design and options with you in the initial stages and then customizing solutions to fit our individual needs. Dave, our building supervisor was accessible and attentive, making it easy to ask questions and discuss concerns. All of the tradesmen that you arranged were also friendly and reliable.

The finished product has exceeded our expectations and we are looking forward to many years of enjoyment from our pool.

Thankjavascript:void(0); you again and all the best.

Heidi and Glen

Super Impressesd

Thanks!, Everything is good at our end, all of the boys have been really great and very nice men with the pool! Jason and I have been very impressed so far.

Tracey (Blacktown)

A Pool Builder who listens

Dear Red,

We cannot thank you enough for your efforts in getting our pool done so well and so quickly.

You clearly listened to our concerns and requests and fulfilled them in a fast and professional manner.

Quality and time were the two priorities in our case and you managed to help us out not only getting the engineer’s drawings quickly but also help us get our plans stamped fast so we could get our Construction Certificate in a week. We cannot thank you enough for that.

Furthermore, you accommodated all restrictions for delivery and working hours for our site. It was a pleasure dealing with you Red and also a pleasure working with David on site.

We hope we continue to have a professional and trusty relationship with you both throughout the completion of our pool. We would surely recommend Palm Pools & Spas and look forward to building many more with you on our future developments.

Thank you again for all your hard work.

We have no doubt that our pool will look fantastic.

Daniela & Rob Brown Fairlight - NSW